Shipping policy

Shipping Policy

Overview Because our merchandise is custom-printed on demand as orders are placed, our shipping workflow differs from traditional retail warehouses. This policy outlines our production timelines, third-party fulfillment partner operations, carrier handling, delivery liabilities, and safeguards against lost or fraudulent claims.

1. Production and Processing Timelines

  • Manufacturing Time: Because every item is custom-crafted per order, please allow 2 to 7 business days for production and quality inspection before your item is packaged and shipped.

  • Fulfillment Operations: Orders are primarily fulfilled and shipped through our integrated print-on-demand production partners (such as Printify and its network of print providers). However, we reserve the right to manufacture, package, or ship items directly from our own facilities or alternative fulfillment centers at any time without prior notice.

  • Peak Volume Delays: During high-volume periods, promotional campaigns, or national holidays, production times may extend slightly. We work diligently to get every order printed and dispatched as quickly as possible regardless of the fulfillment source.

2. Shipping Rates and Delivery Estimates

  • Shipping charges and estimated transit times are calculated and displayed at checkout based on your destination, package weight, and the active fulfillment provider used for your specific items.

  • Transit times provided by carriers are estimates and are not guaranteed delivery dates. Shipping times do not include the initial production window.

3. Address Accuracy and Verification

  • Customers are solely responsible for entering a complete, accurate, and deliverable shipping address at checkout.

  • If a package is returned to our facility or a partner print provider due to an incorrect or incomplete address provided by the customer, or if delivery fails because the customer was unavailable to receive it, the customer is responsible for all reshipping fees.

4. Carrier Tracking and Delivery Liability

  • Every order is shipped with a valid tracking number provided by the shipping carrier.

  • Delivery Confirmation: Once the shipping carrier marks a package as "Delivered" to the address provided at checkout, liability for the package transfers completely to the customer.

  • Lost or Stolen Packages: We are not responsible for packages that are lost, stolen, or misdelivered after the carrier registers a confirmed delivery scan. If a package goes missing after delivery, customers must file a claim directly with the shipping carrier.

5. International Shipping and Customs

  • For international orders, shipments may be subject to import duties, taxes, and customs clearance fees levied by the destination country.

  • These additional fees are the sole responsibility of the customer. We have no control over customs delays or charges imposed by local authorities.