Refund policy

Return and Refund Policy

Overview We take pride in the quality of our custom merchandise and want you to feel confident with your order. Because every single item is custom-printed on demand specifically for you when your order is placed, we do not maintain a traditional return warehouse or stock inventory. To ensure fairness to our customers while maintaining strict protection against fraudulent claims, chargebacks, and policy abuse, we enforce the following guidelines.

1. Defective, Damaged, or Misprinted Items If your order arrives damaged, defective, or with a clear manufacturing or printing error, we will gladly issue a free replacement or a full refund.

  • Claim Window: All claims regarding damaged, defective, or misprinted items must be submitted within 7 days of the confirmed delivery date (based on carrier tracking). Claims submitted after 7 days will not be accepted.

  • Required Evidence: To prevent fraudulent claims, customers must submit clear, high-resolution photographs showing the defect, damage, or misprint, alongside the packing slip or order number, to our support team.

  • Return of Physical Goods: In most cases of print defects or damage, physical return of the item is not required. However, we reserve the right to request the return of the defective merchandise via a trackable shipping method before issuing a replacement or refund if abuse of policy is suspected. Shipping costs for authorized returns of defective items will be covered by us.

2. Change of Mind, Buyer’s Remorse, and Sizing Issues Because each product is custom-manufactured on demand per order, we cannot accept returns, exchanges, or issue refunds for change of mind, buyer’s remorse, wrong event dates, or incorrect size selections made at checkout.

  • Size Guides: Detailed size charts, measurements, and material specs are published on every product page. Customers are solely responsible for reviewing these specifications prior to completing a purchase.

  • Exceptions: Replacements or refunds are not provided for incorrect sizes ordered by the customer. If a replacement due to a sizing error is granted as a courtesy under exceptional circumstances, the customer is responsible for all return shipping charges and new production costs.

3. Cancellation Policy Orders are automatically routed to our print-on-demand production pipeline to ensure fast fulfillment.

  • Orders can only be modified or canceled within 2 hours of being placed.

  • Once an order enters production, it cannot be canceled, changed, or rerouted under any circumstances.

4. Fraud Prevention & Chargeback Safeguards We maintain a zero-tolerance policy for fraudulent chargebacks, friendly fraud, and deceptive return claims.

  • Tracking & Delivery Verification: All orders are shipped with valid tracking numbers. Once the carrier marks an item as "Delivered" to the shipping address provided at checkout, liability for the package transfers to the customer. We are not responsible for lost, stolen, or misdelivered packages if the correct delivery address was entered at checkout.

  • Abuse Investigation: Accounts exhibiting a high frequency of claims, chargebacks, or suspicious dispute histories will be permanently banned from future purchasing and promotional offers.

  • Chargeback Dispute Evidence: In the event of an unauthorized chargeback claim filed with a financial institution, we submit complete digital evidentiary files,  including IP logs, timestamped order confirmations, address verification records (AVS), carrier delivery geolocations, and correspondence records to aggressively contest fraudulent disputes.

5. Refund Processing If a refund is formally approved following our inspection of claim evidence:

  • Refunds will be credited back exclusively to the original method of payment used at checkout.

  • Processing typically takes between 5 to 10 business days depending on the customer's financial institution.