Contact information

Contact Information

Overview We are committed to providing responsive support while ensuring secure, organized communication. Because we operate as an independent digital media and advocacy network, our primary support channel is handled electronically to maintain verifiable records for every inquiry.

1. Customer Support and General Inquiries

• Primary Channel: For all questions regarding orders, tracking, petition sign-ups, or support requests, please contact us via email at support@faftact.org or through our website contact form.

• Response Window: Our support team reviews and responds to inquiries within 24 to 48 business hours (Monday through Friday, excluding major holidays).

2. Order Inquiries and Required Information To ensure we can resolve your issue as quickly as possible, all inquiries regarding an existing purchase must include:

• Your full name as provided at checkout.

• Your complete order number.

• The email address used to place the order.

• Clear photographs or documentation if you are reporting a damaged, defective, or misprinted item in accordance with our Return Policy.

3. Business, Press, and Editorial Inquiries

• For media requests, corrections, investigative tips, or partnerships relating to our publishing platform and advocacy initiatives, reach out to our editorial team at admin@faftact.org.

4. Mail and Administrative Correspondence

• For official correspondence or legal notices requiring physical mail, please direct items to our designated business address or virtual mail forwarding center as published on our platform. Please note that unsolicited physical returns or merchandise sent without prior support authorization will not be accepted or refunded.